Business and IT requirements
Process automation coordinates applications, approvals and exceptions. We define workflows, orchestration rules and controls to monitor execution.
Our integration expertise helps connect orchestration tools to existing applications. The integration layer triggers processes and tracks their execution.
Our services
- Process discovery and miningAnalyse process steps, manual interventions and exceptions to identify automation opportunities.
- End-to-end orchestrationMulti-step, multi-system sequencing with error handling, retries, compensation and real-time alerting, built on proven integration patterns.
- Intelligent document processingExtraction and structuring of semi-structured inbound documents, with confidence thresholds and a human review path where the stakes require it.
- Agentic and event-driven automationConnect event sources, define detection patterns, trigger actions automatically, and keep every action traceable for compliance.
- Exception management by designRouting, ageing and escalation of exceptions as a first-class part of the design, because that is where operational cost and client irritation concentrate.
A risk committee approves agents once it can see the orchestration, the audit trail and the exception path. We build all three.
Typical project needs
- High volumes of manual re-keying between systems
- Exception handling absorbing a disproportionate share of the team
- An AI agent pilot with no reliable process to plug into
- Headcount pressure combined with volume growth
- Straight-through processing rates below target
Technologies and standards
- Microsoft Power Platform
- IBM Watson
- Orchestration engines
- Apache Airflow
- IBM Event Streams, Kafka
- Connection to existing ACE, MQ and Sterling flows
Assessment and scoping
A 5 to 15 day assessment gives you a map of this scope, a gap analysis and a costed plan.
Proof
Project references
Payments and wealth management
Payments and wealth management automation
Automation across payments, covering SEPA, instant transfer and reconciliation, alongside wealth management reporting, order flows and portfolio valuation, including IBM Financial Accounting Hub expertise.
SEPA · Instant payments · SWIFT · FAH
Engagement models
Assessment — 5 to 15 days, fixed price. Flow cartography, gap analysis, costed plan. A short document written to be signed by a decision-maker.
Build — A bounded project. Design, development, testing and cut-over on a defined perimeter.
Run — Recurring. Operations, monitoring, evolution and on-call cover on your critical flows.
Assess your integration architecture
A 5 to 15 day assessment gives you a flow map, a gap analysis and a costed plan. Short, fixed price, written to be signed by a decision-maker.